Our goal is to provide high-quality, timely care to all of our patients. To ensure the efficiency of our practice, we have established the following cancellation and no-show policy:

Appointment Cancellations & Rescheduling

• We require at least 24 hours’ notice for cancellations or rescheduling of any medication management or therapy appointment.
• We require at least 48 hours’ notice for cancellations or rescheduling of any IV supplementation therapy appointment.

Late Cancellations & No-Shows

• Medication Management & Therapy Appointments: Cancellations made with less than 24 hours’ notice or failure to attend a scheduled appointment will result in a $100 late cancellation/no-show fee.
• IV Supplementation Therapy Appointments: Cancellations made with less than 48 hours’ notice or failure to attend will result in a $100 late cancellation/no-show fee due to the preparation required for treatment.

Late Arrivals

• Patients arriving more than 15 minutes late may be asked to reschedule and will be subject to the late cancellation fee.

Emergency Exceptions

We understand that emergencies happen. If you have an urgent situation preventing you from attending your appointment, please contact us as soon as possible. Exceptions may be made on a case-by-case basis.

How to Cancel or Reschedule

To cancel or reschedule your appointment, please call our office at 602-777-0282 during business hours (Monday – Friday, 8:00 AM – 4:00 PM). Voicemail messages left outside of business hours will be considered received at the start of the next business day.

By scheduling an appointment with our practice, you acknowledge and agree to this policy.